Intelligent Customer Service robot, an intelligent automatic customer service system, represents a new generation of online customer service in the form of IM or WEB robot. This new concept makes the service robot respond to users’ requests quickly in natural language when chatting with users, giving solutions in conversation. The robot system helps the enterprise reduce the customer service cost, enhance enterprise image and improve users' experience.
In September 2006, Incesoft made a customer service robot system - Mr. HEAD (http://www.stcsm.gov.cn/MrHead/MrHead.aspx) for Science and Technology Commission of Shanghai Municipality and got nice appraise. Then we made a robot for Shanghai Food and Drug Administration and another customer service robot for Shanghai Municipal Human Resources & Social Security Bureau.
Incesoft also provides services for companies. We can customize the Customer Service robot system for companies according to their business mode. Currently our clients include Lenovo and Dumex.
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